Current Employment
August 2015 to Present
Customer Engagement Manager
- Streamlined administrative processes and reporting, enhancing operational efficiency using digital tools and workflow coordination.
- Managed stakeholder and client relationships, resolving inquiries and driving satisfaction through effective engagement.
- Led branding and PR initiatives, overseeing corporate messaging and team training to align with organizational goals.
- Optimized service delivery and support functions, improving process workflows and customer-facing operations.
